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Where can I find a User guide for the Terason
application?
Where did my control windows
go in the Terason application (Image Control Bar,
Terason Explorer, etc.)?
How do I backup my images
to a CD or DVD?
Where are the patient files
located on my computer?
What type of CD or DVD media
should I use?
When I open the Terason application
it displays a different model probe and displays “Terason
- Simulated Probe Data” in the upper-left corner
of the screen.
My laptop battery will not
charge.
My computer is running slower
then it used to. How can I speed it up?
When I install the new version
of Terason will it overwrite my patient files?
How do I uninstall the Terason
application?
Where do I find the probe
driver?
How do I save pictures in
other formats so they can be viewed on systems
without Terason installed?
Where can I find a User guide for
the Terason application?
The user guide is installed
with the Terason application. A
shortcut to the user guide should be located on the
windows desktop. If it is not there select
START > SETTINGS > TERASON USER GUIDE.
Where did my control windows
go in the Terason application (Image Control Bar,
Terason Explorer, etc.)?
These menus are
movable and removable. If
they are missing please use the “View” pull
down menu to bring them back up. If a window
has moved and you do not know how to move it back,
please call Terason for further instructions.
*To restore all the windows
to their default position please select the TOOLS
menu (Alt-T) then select the option “Restore Default Window Layout”.
How do I backup my images
to a CD or DVD?
Please refer to the step-by-step
directions located in the Terason User Guide.
Where are the patient files
located on my computer?
The
patient folders can be found in the following directory:
C:\Program
Files\Teratech\Terason 2000\Patient
What type of CD or DVD media
should I use?
Please use CD-R media. CD-RW
media is not very reliable. Some of the newer
model computers have DVD writers. Please
use DVD-R (Not DVD+R) media with your computer. Select
a brand of DVD or CD that you trust and always
check your media to verify that everything was
burned correctly. Terason
is NOT responsible for lost or corrupted data.
When I open the Terason
application it displays a different model probe
and displays “Terason
- Simulated Probe Data” in the upper-left corner
of the screen.
This occurs when the computer
does not recognize the probe. This can be
caused by a variety of reasons. Please try
the following:
- Unplug all the probe connections, plug them back
in, and restart the computer.
- After plugging the probe in wait at least 30
seconds before starting up the Terason application.
- If, when the probe was
first plugged in, a message came up stating “New Hardware Found” please
call Terason for driver installation instructions.
My laptop battery will not
charge.
Please make sure that the
AC outlet that you are plugging the laptop into
has power. If the
laptop came with a Transformer or power strip please
check to make sure it is in the “ON” position.
If it still fails to charge
please take the battery out of the system for 24-48
hours while running the system in the meantime. If,
after putting the battery back in, it still will
not charge, please call Terason Techsupport for
assistance.
My computer is running slower
then it used to. How
can I speed it up?
There
are many reasons a computer will slow down. Please
try the following:
- If you have loaded other
applications onto the computer (i.e. Microsoft
Office, Quicken,...) refer to their respective
manuals on how to disable them from starting
when windows starts. Close
down all other programs when running Terason.
- Check your power options. Click
START > SETTINGS > CONTROL
PANEL. Open up POWER OPTIONS. Verify
that the power scheme is set to “Always
On”. Click
on the “Hibernate” tab and make sure
the “Enable Hibernation” is NOT checked.*Windows
2000 users check to make sure that the options
in the “Performance Settings” tab
are set to “Maximum Performance”.
- If the
computer is connected to a network or the Internet
it could be susceptible to computer viruses. It
is recommend that an anti virus program be installed
and updated.
When I install the new version
of Terason will it overwrite my patient files?
No,
it leaves the patient directories intact. The
new version will read them the first time it is launched. Uninstalling
the Terason application does not remove your patient
files either.
How do I uninstall the Terason application?
- Please go to START à SETTINGS à CONTROL
PANEL.
- From the control panel
window select “Add
or Remove Programs”.
- Select “Terason Software” then
click the CHANGE / REMOVE button.
- Follow the onscreen instructions to complete
your uninstall of the Terason software.
Where do I find the probe
driver?
The probe driver is copied into
the following directory when the application is
installed:
C:\Program Files\Teratech\Terason 2000\Drivers
How do I save pictures in
other formats so they can be viewed on systems
without Terason installed?
Open the picture
that you would like to view in the Terason application. Select
FILE à SAVE
IMAGE AS. Choose a format that is readable
on the other computer e.g. JPEG. The new image
will be saved in a folder with the current date.
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